Courses

Why am I seeing this message?

If you see the message “Sorry, your test has expired and won’t be scored. You can log back in to restart the test,” your session timed out due to inactivity.

What causes this?

• Tests open in a separate browser window while the ProSolutions Training website continues running in the background.

• For security reasons, the system automatically logs users out after one hour of inactivity.

• If a test takes longer than one hour to complete, the session may expire.

How can I avoid this?

• Plan to complete your test within one hour.

• Avoid leaving the test window inactive or open without interaction.

What should I do if my test expires?

Log back in to your account and restart the test, ensuring you can complete it within the one-hour time limit.

In alignment with best practices for adult learning and state registry requirements, students may complete up to eight hours of training in a single day. This limit helps ensure that learners have adequate time to absorb and retain course material.

Once you’ve reached the daily maximum, you may continue viewing additional course content; however, access to post-tests will be temporarily restricted. Testing will become available again on the next calendar day, allowing you to resume your training at a healthy, productive pace.

Many of our courses include helpful resource materials designed to enhance your learning experience. These free resources support and reinforce the course content, offering practical tools and information you can use in your classroom or professional setting.

To access these materials, simply click on “Resources” at the bottom of any course slide. From there, you can view the available documents directly on your screen or download them to your computer for future reference. These resources are a great way

Some ProSolutions Training courses include interactive Learning Applications to help reinforce key concepts as you learn. These activities are a required part of the course and must be completed before moving forward.

The interactive Learning Applications will appear as multiple-choice questions throughout the course. To participate, simply click on your selected answer to see if it’s correct. If you choose the right response, you can continue to the next screen using the right arrow at the bottom of the page. If your first answer isn’t correct, don’t worry, just try again until you find the right one.

You won’t be able to move forward until the correct answer is selected, but there’s no time limit, and these questions aren’t graded. If you get stuck, you can revisit earlier sections by clicking the left arrow to review the material, then return to the question screen to continue your progress.

Each ProSolutions Training class is designed to be clear, engaging, and easy to follow. Every course includes three key components to guide your learning:

1. Pre-Test: Begin with a short, ungraded pre-test to assess your current knowledge of the topic.

2. Course Presentation: Read through the course content at your own pace. You can pause and return at any time.

3. Post-Test and Evaluation: Once you’ve completed the presentation, take the post-test to demonstrate what you’ve learned, then complete the brief course evaluation.

After completing the post-test and evaluation, you’ll instantly receive a personalized certificate showing that you completed one or two hours of state-approved training and earned 0.1 or 0.2 CEUs. It’s that simple!

Note:
If you do not achieve a score of 80% or higher on your first two post-test attempts, you’ll have two more chances to pass at no additional cost. After four unsuccessful attempts, you’ll need to repurchase the course to try again.

If a satisfactory score of 80% or higher is not achieved on the first post-test attempt, you are allowed one additional opportunity to retake the test at no extra cost.

If both attempts result in a failing score, you will need to retake the course content to unlock two more post-test attempts. Should you not pass after four total attempts, your course will automatically reset within 48 hours, allowing you to begin again.

Most ProSolutions Training courses take approximately one hour to complete, although some may last up to two hours, depending on the topic and content. Each course is completely self-paced, allowing you to learn at a speed that works best for you.

You can pause at any time and return later; your progress will be saved, and you’ll start right where you left off. This flexibility makes it easy to fit professional development into your schedule without feeling rushed, ensuring you have time to fully absorb and master the material.

Get in touch with our Customer Support Team for assistance every step of the way! 

Support is available 8:30 AM - 5:30 PM EST Mondays - Fridays. Call us at 1.800.939.9694, or send us a Support Ticket via the HelpCenter Link.

Many of our courses include materials you might find useful. These Resources are free and reinforce what you learn in the course or may be useful in your classroom.

From the bottom of a slide in any course, click on "Resources" to reach the resources page. You can view the resources on your screen or save copies of the files to your computer.

Learning Applications are multiple-choice questions that appear on some screens. Click on your chosen answer to see if you are right! If you have selected the right answer, you can move to the next screen by clicking on the right arrow at the bottom of the screen. If not, click on a different answer you believe is correct. You will not be able to continue with the class until you have correctly answered the question, but don't worry: there's no time limit and your answers are not graded.

If you really get stuck, remember that you can go back to re-read earlier screens by clicking on the left arrow at the bottom of the screen. Then click the right arrow to return to the Learning Application screen.

ProSolutions Training courses are set up to run in an Internet browser such as Google Chrome, Firefox, or Safari. Recommended browser is Chrome.

We also encourage you to keep your browser up-to-date for the best possible experience on our website. If you have questions about using your browser, open the Help menu in the bar at the top of the browser's window.

Yes! You will have your own transcript with ProSolutions Training. When you set up an account with us, you will have a secure password that will give you access to your personal information, including a list of courses completed with the number of CEUs you earned.

If a satisfactory score of 80% or more is not achieved on the first post-test attempt, you may make one additional attempt to pass the post-test without additional charges. After two failing scores on the post-test for a single course, you will need to complete the course content again to receive two additional test attempts.

Note:  If you do not pass the test after four attempts, your course will reset again within 48 hours to take the course again.

Each class has three components: A pre-test to help gauge what you already know about the topic, a clear attractive course presentation to teach you more, and a post-test to ensure that you have mastered the course material:

1. Complete the pre-test (which is not graded)
2. Read the course presentation whenever you're ready (you can stop and restart if necessary)
3. Take the post-test and show us what you've learned! (then complete the evaluation)

When you successfully complete the post-test and your evaluation, you will have access to a personalized certificate showing that you completed one or two hours of state-approved training and earned 0.1 or 0.2 CEUs. It's just that simple!

Note: If a satisfactory score of 80% or more is not achieved on the first two post-test attempts, you may make two additional attempts to pass the post-test without additional charges. After four failing scores on the post-test for a single course, you will have to repurchase the course to take the test again.