Why am I seeing this message?
If you see the message “Sorry, your test has expired and won’t be scored. You can log back in to restart the test,” your session timed out due to inactivity.
What causes this?
Tests open in a separate browser window while the ProSolutions Training website continues running in the background.
For security reasons, the system automatically logs users out after one hour of inactivity.
If a test takes longer than one hour to complete, the session may expire.
How can I avoid this?
Plan to complete your test within one hour.
Avoid leaving the test window inactive or open without interaction.
What should I do if my test expires?
Log back in to your account and restart the test, ensuring you can complete it within the one-hour time limit.