If you have completed a course with ProSolutions Training but do not see your completion information in your state registry account, please check the following:
Registry ID: Ensure your Registry ID is entered in your ProSolutions Training account. This ID is required to verify course completion.
Opt-Out Setting: Confirm that the Opt-Out option in your ProSolutions Training profile is not selected. If you add your Registry ID later, course completion data will begin transmitting from that point forward.
Name and Email Consistency: Verify that your first and last name in your ProSolutions Training account exactly match those in your registry account. In some states, your email address must also match.
Work State: Ensure the work state listed in your ProSolutions Training account matches the state registry.
Certificate Submission: Some states require individuals to submit training certificates for verification. ProSolutions Training automatically sends course completions to the following states: Arkansas, California, Illinois, Iowa, Kentucky, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Washington, and Wisconsin.
Most course completions should appear in your registry account by the Monday following the course completion date.
Note: It is always best to check with your State Licensing Agency to determine which training satisfies their requirements.